In recent months, we’ve heard more about compassionate leadership than ever before. We’re 18 months into a horrible pandemic experience, and we’re still juggling remote, hybrid, and office-based work. Many organizations have delayed their Return to Work plans. Employees – from executive leadership to front-line employees in client organizations – tell me they are zoomed out and burned out, and many have experienced tragic situations.
At the same time, the work goes on and we need to meet deadlines and goals. Managers I talk to understand the need for compassion and coaching employees through the continuing difficult time, but they struggle to balance that against accountability when getting results is vital. How can managers strike this balance to make accountability compassionate?
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