
In recent years, organizations of all sizes and at all stages of development have faced competitive, excruciating external pressures in dealing with disruption and economic upheaval. At the same time, employees have come to demand a kinder, gentler workplace with managers and supervisors who demonstrate more compassion. The result is a disturbing trend. I want to say that managers and supervisors “balance” too many responsibilities, but it goes further than that. These leaders have more and more tasks and responsibilities assigned to them—often far too many to execute.

